Delete your FixScope account
If you have a contractor membership, cancel it separately with Apple if you want to stop renewal. Deleting a FixScope account does not cancel Apple billing. In the iPhone app, choose Account > Manage subscription, or use Apple Settings > your name > Subscriptions. Homeowner access is free. Cancelling a contractor membership does not delete your FixScope account.
You can delete your account in the app. Deletion removes your active-service data and cannot be undone in FixScope.
- Open FixScope and sign in.
- Open Account.
- Choose Delete account.
- Read and confirm the deletion prompt.
What is removed
After successful deletion, your sessions are revoked and your account and profile are removed from the active database.
Account-linked subscription status, transaction identifiers, account-linking token and estimate-usage records are also removed from active FixScope storage. Apple's billing and cancellation records remain separate. Creating a new FixScope account does not automatically transfer an old subscription to that account.
- Homeowners: your projects and uploaded repair photos, generated scopes and materials, and related bids, messages, schedules, reviews, completion, warranty, and payment-status records are removed.
- Contractors: your profile, bids, messages, and reviews by or of your contractor account are removed. This includes whole conversations, including other participants' replies, on projects assigned to you. Homeowners' projects remain. If you were selected for a project, that selection is cleared and the affected work is marked cancelled.
- Support and safety records: support requests linked to your authenticated account, and relevant report and block records, are removed. Requests submitted without signing in remain separate, even when their email address matches your account. Contact support to request their deletion after ownership is established.
Limits of deletion
Deletion removes records and repair photos from active FixScope storage. It does not recall information that another participant has already copied. Provider records and any infrastructure backups have separate retention rules; deleting your account does not itself erase them. In particular, a FixScope deletion request does not itself delete OpenAI's provider logs. Contact Support with retention questions or an additional deletion request.
If you cannot sign in
Contact FixScope Support for help with account access or an additional deletion request. Use the account's email address when possible and do not send your password. We will need to establish that the account is yours before acting on an account request.