FixScope Privacy Policy
Last updated: November 6, 2026
FixScope helps homeowners document repair projects, receive preliminary planning guidance, and compare contractor bids.
Information we collect
We collect the account information you provide, including your name, email address, optional phone number, and account type. Homeowners may provide project titles, categories, urgency, typed locations, descriptions, repair photos, schedules, messages, and reviews. Contractors may provide company, trade, service-area, insurance, license, profile, bid, availability, and warranty information. We also store per-account message read status to show unread counts and in-app alerts. Support requests include your submitted name, email address, and message. Reports include the reported content or account, your reason, and your account identity; blocks record the accounts involved.
Location and photos
FixScope does not request device GPS location. The project location you type may include a full address. Photos and other text you provide may also contain personal information. Include only information needed for the repair project.
Repair photos require an authenticated request and project access. While a project is open for bids, eligible contractors can view its description, planning information, and photos. The separate location field is shown only to the homeowner, selected contractor, and authorized service administrators; other text or photos may still reveal the location. After selection, project access is limited to those participants. Account blocks can further restrict access. Other participants may retain information they have already seen or copied.
Optional approximate first-open analytics
With your opt-in, FixScope estimates the U.S. state and city of the network used when you first open the app after this feature becomes available. It uses an offline IP-to-region database on our server, not GPS or an external geolocation service. We do not retain the IP address, precise location, name, or email with the analytics record. A random local installation identifier is irreversibly hashed by our server to count openings only once; it is not linked to your account. This is not a record of where the App Store download occurred. VPNs, mobile carriers and relays can make the estimate inaccurate. The business dashboard receives aggregates only, and city groups with fewer than three consenting installations are hidden. Records expire after 365 days.
This optional analytics feature is disabled until you agree. You may withdraw at any time using Anonymous area preferences; FixScope will remove your installation's record the next time it connects. Infrastructure logs are handled separately.
Your choice about OpenAI
Before each FixScope AI analysis, FixScope asks whether you want to share the project details shown in the confirmation screen with OpenAI. Choosing Allow and analyze allows FixScope to send the project title, category, urgency, description, and all attached repair photos for that project, up to 20 photos, to OpenAI through the FixScope server. The separate location field is omitted, but an address or other personal information included in your description, title, or photos would still be shared.
If you do not allow the external analysis, no analysis is started. FixScope does not substitute a separate local estimate in place of FixScope AI.
We request that OpenAI not store response objects for later retrieval. This does not eliminate all provider retention. OpenAI states that API abuse-monitoring logs may include input and output and are ordinarily retained for up to 30 days, with exceptions for legal or safety needs. Account deletion in FixScope does not itself delete those provider records. See OpenAI's API data controls.
How information is used and shared
We use information to operate accounts, project planning, bidding, selected-participant messaging and scheduling, completion and warranty records, reviews, support, and abuse prevention. Open projects are shared with eligible contractors so they can evaluate a job. Bids are available to the homeowner and their submitting contractor. Infrastructure providers process information needed to host the service, and OpenAI processes an analysis when you allow it. We do not sell personal information or run third-party advertising.
Messages, job updates, and optional iPhone notifications
FixScope stores job-update events, the accounts involved, related project and message identifiers, and read status to show your Updates inbox and unread counts. These records follow the associated account and project retention described below.
If you enable iPhone alerts, FixScope receives an Apple push-notification device token and links it to your signed-in account and session. We use Apple Push Notification service (APNs) to deliver optional alerts. Apple receives the device token and notification payload, which contains generic alert text, project and event identifiers, and an unread badge count. It does not include message bodies, bid amounts, repair photos, or account credentials. Open the app to access private details after authorization.
You can pause alerts on this iPhone under Account > Notifications or change Apple's permission in iPhone Settings. Pausing alerts, logging out, or deleting your account removes the affected device registration from active FixScope storage. Changing Apple permission alone does not erase previously stored service records. Queued delivery records are removed with the device registration; completed or failed delivery records are kept for up to 30 days for delivery reliability. Pending deliveries expire within 24 hours. A notification already delivered to your device remains subject to your device's notification controls.
Payments
Homeowner access is free. Apple processes payments for the FixScope Contractor Membership. FixScope receives subscription transaction information needed to verify contractor bidding access, including the product, transaction identifiers, account-linking token, status and expiry. This information is associated with the contractor's FixScope account; FixScope does not receive payment-card details from Apple. The app sends Apple's signed transaction to the FixScope server for verification.
FixScope does not sell individual leads, charge contractors per lead, take a percentage of contractor job prices, or process payments for contractor work. Project payment-status labels are workflow records, not evidence that contractor funds were charged or transferred.
Retention and deletion
Subscription cancellation and account deletion are separate. Cancel Apple subscription renewal through Account > Manage subscription in the iPhone app or Apple Settings > your name > Subscriptions. Deleting your FixScope account does not cancel Apple's billing or itself erase Apple's transaction records.
We retain account and project records to provide the service. You can delete your account under Account > Delete account. Successful deletion revokes your sessions and removes your account and profile from the active database.
Successful account deletion also removes the account-linked subscription status, transaction identifiers, account-linking token and estimate-usage records from active FixScope storage. Raw Apple signed transactions are used for verification and are not stored in the FixScope database. Apple's billing records remain separate. A newly created FixScope account is a different account; an old purchase is not automatically transferred to it.
Deleting a homeowner account removes its projects, uploaded repair photos, generated planning information, and associated bids, messages, schedules, reviews, completion, and payment-status records. Deleting a contractor account removes its profile, bids, messages, and reviews by or of that contractor, including whole conversations on projects assigned to that contractor. Other homeowners' projects remain, with that contractor's selection cleared and the affected work marked cancelled.
Deletion also removes support requests linked to your authenticated account and relevant report and block records. Requests submitted without signing in are not automatically matched by email or erased by account deletion; contact support for separate handling after your ownership of the request is established. Deletion from active storage does not recall copies held by other users. Infrastructure backups and service-provider logs are managed separately and may persist after account deletion. Contact support for retention questions or additional deletion requests. See account deletion details.
Reports, blocks, and support
Use Report beside content or an account to send a reason to FixScope for review. Use Block account to restrict interactions with another user. A block also prevents in-app messaging, scheduling, and completion between you and that person on selected work. Manage blocks under Account > Blocked accounts. You can also submit privacy or safety concerns through FixScope Support. Reports are stored for review; submitting one is not an emergency response.
Security
Production connections use HTTPS. The service checks account and project access before returning protected project information and repair photos. No internet service can guarantee absolute security.
Children
FixScope is not designed for children under 13.
Changes
We may update this policy as the service changes. This page will show the revised update date.