How can we help?
Submit a request below. It will be stored with FixScope for support review. Include the affected project or account and what happened. Do not include your password.
Report content or block an account
In the app, use Report beside a project, bid, message, or contractor profile. Enter the reason in Report content and choose Send report. Use Block account to restrict interactions. To reverse a block, open Account > Blocked accounts and choose Unblock.
A block also prevents in-app messaging, scheduling, and completion between you and that person on selected work. For a concern about active work, include the project title in your report or support request. Reports and support requests are stored for review, with no guaranteed response time. FixScope is not an emergency service; contact the appropriate emergency service for immediate danger.
AI sharing
Before FixScope AI analysis, you can choose Allow and analyze or Cancel. If you allow it, the disclosed project text and all attached repair photos for that project, up to 20 photos, are sent to OpenAI through FixScope for processing. If you cancel, no analysis is generated. Learn more in our Privacy Policy.
Account deletion
For an Apple subscription, use Account > Restore purchases in the iPhone app while signed in to the same FixScope account, or Manage subscription to view Apple's subscription settings. A pending Apple purchase does not grant access until approval and server verification. Do not send payment-card details or purchase verification data in this form.
Deleting a FixScope account does not cancel an Apple subscription. To stop renewal, cancel in Apple Settings > your name > Subscriptions. Cancelling does not delete project records. FixScope does not process payments for contractor work.
Delete your account in the app under Account > Delete account. Account deletion also removes support requests linked to the authenticated account. This form sends a request without linking it to a signed-in account, so its request is handled separately. To ask for access help or deletion of a separate support request, include its reference number when available. We will need to establish that the account or request is yours before acting; a matching email address alone does not establish ownership. See account deletion details.